Refund Policy

At Crust & Garnish Pizzeria, your satisfaction is our top priority. We understand that there may be times when you need to return an item you've purchased from our website, located at marketgrains.sbs. Our Refund Policy has been created to make this process as smooth as possible.

Refund Eligibility

All products must be returned within 30 days of the original purchase date to be eligible for a refund. To qualify for a return, items must be unused, unopened, and in the same condition that you received them. They must also be in the original packaging.

Non-Returnable Items

For health and safety reasons, we do not accept returns of any food items that have been opened or where the seal has been broken. If you have any concerns about your order, please contact us immediately at +39 02 1234 5678.

Order Cancellation

If you wish to cancel your order, please do so as soon as possible. An order can only be canceled before it has been dispatched. If the order has already been shipped, we will not be able to cancel it, and you must proceed with a return upon delivery.

Wrong or Damaged Items

If you've received the wrong item or your order is damaged, please contact us within 48 hours of receiving the delivery with a detailed description of the issue, including photos if possible. We will work with you to rectify the problem as quickly as possible.

How to Initiate a Return

To initiate a return, please contact our customer support team with your order number and reason for returning the item. We will provide you with further instructions on how to send your return back to us at:

Pizzeria Del Corso,
Milan, 20144,
Italy

Refund Process

Once we receive your returned item, we will inspect it and notify you of the receipt and the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Exchanges

If you need to exchange an item due to an error on our side, we will cover the cost of the shipping for the replacement item.

Contact Us

If you have any questions on how to return your item to us, please contact us at:

+39 02 1234 5678

We are committed to ensuring that your experience at Crust & Garnish Pizzeria is excellent from beginning to end. If you are not completely satisfied with your purchase, we're here to help.

Last Updated

This Refund Policy was last updated on March 1, 2023.